DeliveriesSorted is an alcohol delivery platform and works with retail partners. The retailer is responsible for the processing of your order placed on our platforms. All orders are purchased from the local retailer and not DeliveriesSorted.
DeliveriesSorted and/or its affiliates ("DeliveriesSorted") provide website features and other products and services to you when you visit or order at DeliveriesSorted (the "website"), use DeliveriesSorted products or services, applications for mobile, or use software provided by DeliveriesSorted in connection with any of the foregoing (collectively "DeliveriesSorted Services"). DeliveriesSorted provides Services to you subject to the conditions set out on this page.
Please read these conditions carefully before using DeliveriesSorted Services. By using DeliveriesSorted Services, you signify your agreement to be bound by these conditions.
Conditions of Use
1.1 We offer a wide range of services, and sometimes additional terms may apply. When you use a DeliveriesSorted Service (for example My Account, Gift Cards or DeliveriesSorted applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that DeliveriesSorted Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.
2. Age Restricted Products
Our service is not for use by children, although we sell children's products for purchase by adults. If you are under 18 you are unable to use our services.
2.1 Cigarettes and/or alcohol are not for sale to persons under the age of 18. Pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18. Any orders containing either alcohol or cigarettes cannot be accepted from or on behalf of persons under the age of 18.
2.2 By placing an order for one of these items you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.
2.3 Delivery of age restricted items can only be delivered to the address on the shipping label, but this can include the reception of a commercial building. A signature of the recipient will be required upon delivery.
2.4 Drinks Sorted adopts a 'Challenge 25' approach to delivery of age restricted products. Photo identification will be required if a person appears under 25, to prove that they are over 18 years old. An age restricted item can be delivered to another adult over the age of18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age 18is not available at the address, or if an adult has not been able to show valid photo identification under the Challenge 25 approach', the item will be returned to retailer for re-delivery the following day.
List of acceptable photo identification:
3.1 Once you place an order through DeliveriesSorted it is processed by the local retailer to confirm acceptance. Once accepted the delivery will be processed. The driver will be allocated the job to effect the delivery.
3.2 If the order can not be fulfilled, the retailer can bring the contract to an end, for any reason such as (not exhaustive), product out of stock, in-correct pricing (e.g. see 15, 17, 19 below), for any licensing or other regulatory reason for the sale of alcohol, this will bring the contract to sell to an end. We will inform you of that.
3.3 Out of Stock: You may be contacted if an item is out of stock with a similar replacement item. If that is acceptable then the delivery can be effected.
3.4 Amend or cancel order: Once the driver is out on delivery orders can not be cancelled or amended. If you wish to cancel an order you need to contact us immediately and we will advise if the order can me amended or cancelled accordingly.
3.5 We only deliver to certain postcodes, our network is increasing across the UK, please contact us for an update in your area.
3.6 We can only deliver during certain times as per licensing law in those jurisdictions. These vary in Scotland, England, Wales and Northern Ireland. In Scotland minimum pricing also applies and orders must be received by 9.59pm for them to be delivered by 12am at the latest.
3.7 Our delivery times are from 4pm- 12am Mon-Fri, and 12pm to 12am Sat/Sunday in Scotland. Times vary in other jurisdictions. Please contact us for more information.
3.8 We will not deliver if the information requested, Age ID, the person appears to be purchasing for an underage person, doesn’t meet the challenge 25 criteria (See 2.4 above), appears to be under the influence of drugs, or alcohol, ID doesn’t match, or appears fake. We reserve full rights not to deliver. You may be charged a restocking fee under this clause.
5. Electronic Communications
5.1 When you use any DeliveriesSorted Service or send emails to us, you are communicating with us electronically. We will communicate with you by e-mail or by posting notices on the website or through other DeliveriesSorted Services. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
6.1 When you place your first order through the DeliveriesSorted website you agree to receive occasional promotional and marketing messages from DeliveriesSorted. You can opt out of this communication (a facility to do this is always provided within marketing messages we send). Note that if you opt out, DeliveriesSorted will still need to send you messages related to orders or services you have purchased through us (such as confirmations, status updates etc).
7. Copyright, Authors' Rights and Database Rights
7.1 All content included in or made available through any DeliveriesSorted Service, such as text, graphics, logos, button icons, images and data compilations is the property of DeliveriesSorted or its content suppliers and is protected international copyright, authors' rights and database right laws. The compilation of all content included in or made available through any DeliveriesSorted Service is the exclusive property of DeliveriesSorted and is protected by international copyright and database right laws.
7.2 You may not extract and/or re-utilise parts of the content of any DeliveriesSorted Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any DeliveriesSorted Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any DeliveriesSorted Service (e.g. our listings, pricing, option structures) without our express written consent.
8.1 Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any DeliveriesSorted Service are trademarks or trade dress of DeliveriesSorted. The DeliveriesSorted trademark and trade dress may not be used in connection with any product or service that is not DeliveriesSorted's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits DeliveriesSorted. All other trademarks not owned by DeliveriesSorted that appear in any DeliveriesSorted Service are the property of their respective owners, who may or may not be affiliated with, connected to DeliveriesSorted.
9. Licence and Access
9.1 Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, DeliveriesSorted or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the DeliveriesSorted Services. This licence does not include any resale or commercial use of any DeliveriesSorted Service or its contents; any collection and use of any listings, descriptions, prices or option structures; any derivative use of any DeliveriesSorted Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
9.2 All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by DeliveriesSorted or its licensors or other content providers. No DeliveriesSorted Service, nor any part of any DeliveriesSorted Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of DeliveriesSorted without our express written consent. You may not use any meta tags or any other "hidden text" utilising DeliveriesSorted's name or trademark without our express written consent.
9.3 You may not misuse the DeliveriesSorted Services. You may use the DeliveriesSorted Services only as permitted by law. The licenses granted by DeliveriesSorted terminate if you do not comply with these Conditions of Use or any Service Terms.
10. Your Account
10.1 If you use any DeliveriesSorted Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the My Account area of the website.
10.2 You must not use any DeliveriesSorted Service: (i) in any way that causes, or is likely to cause, any DeliveriesSorted Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.
10.3 We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.
11. Reviews, Comments, Communications and Other Content
11.1 Visitors may post reviews, comments and other content and send other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of submitted content. We reserve the right to remove or edit such content. If you believe that any content on any DeliveriesSorted Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any DeliveriesSorted Service, please contact us and we will respond.
11.2 If you post content or submit material, and unless we indicate otherwise, you grant: (a) DeliveriesSorted a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) DeliveriesSorted, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.
11.3 You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to DeliveriesSorted including the execution of deeds and documents, at our request.
11.4 You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify DeliveriesSorted for all claims brought by a third party against DeliveriesSorted arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content arising out of or on the grounds of, or originating from the content that you have communicated to us.
12. Intellectual Property
12.1 DeliveriesSorted respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us immediately.
13. Other Businesses
14. DeliveriesSorted's Role
14.1 DeliveriesSorted allows third party vendors to list and sell their products on DeliveriesSorted and provides a platform for vendors and buyers to negotiate and complete transactions. DeliveriesSorted is a venue provider helps facilitate transactions that are carried out on the DeliveriesSorted platform including the processing of card transactions on behalf of our partner vendors.
14.2 Your contract is with the retailer not DeliveriesSorted. You accept as part of these conditions that that DeliveriesSorted is only an agent for your purchase.
14.3 We do not give any guarantees in respect of products offered and delivered from the retailers. If there is an issue with the product please notify us and we will take this up with the retailer on your behalf.
14.4 Stock listings are checked regularly, we offer no guarantee that items are in stock and out of stock by the time the order is processed digitally.
15.1 VAT and delivery costs: Prices will be as quoted on the Website. These prices include VAT but may exclude delivery costs and any administration or service charge imposed by the retailer, e.g. gift wrapping. These will be added to the total amount due where applicable.
15.2 Incorrect pricing: This Website contains a large number of products and it is possible that some of the menus may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event, neither we nor the relevant retailer under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing. Also note in Scotland Minimum pricing laws are applicable. See 17 below.
15.3 Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Website or in cash to the Retailer at the point of delivery to you.
15.4 Card payments: If you pay by credit or debit card, you may be required to show the card to the driver at the time of delivery as proof of identification also an age ID identification will always be required under our challenge 25 policy, so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.
15.5 Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Website and endorsed by DeliveriesSorted, and you pay for any balance by credit or debit card. Please refer to our Voucher Terms & Conditions for the full terms and conditions applicable to the use of credit and discount vouchers. Please note that because of standard banking procedures, your bank or card issuer will initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that neither we nor the relevant Retailer will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
15.6 Rejected Orders and refunds: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected by the Retailer (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Retailer will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
16.1 In the case where you have a complaint, dispute, concern or query related to a card payment (or anything else), please contact us and we will be able to provide support for you.
17. Pricing & Availability
17.1 All prices are inclusive of legally applicable VAT but this may exclude delivery charges (some vendors / self-employed delivery drivers may not be VAT registered and you should contact the vendor directly if you require more information surrounding this). As DeliveriesSorted are not a party to the sale, we are unable to issue VAT receipts, invoices or other documentation related to the sale other than what is provided in your confirmation E-Mail and the My Account area of the site and you should contact the vendor directly if you require additional information / documentation.
17.2 We list availability information for items sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As your order is processed by the retailer, they will inform you as soon as possible if any items you order turn out to be unavailable and you will of course not be charged for those items.
17.3 Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
17.4 Despite our best efforts, a small number of the items present on our interactive menus may be mispriced. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before fulfilling your order to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will refund the discrepancy and process your order as normal.
18. Product Information
Unless expressly indicated otherwise, DeliveriesSorted is not the manufacturer of the items sold on this website. While we work to ensure that item information on our website is correct, actual item packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the items before consumption.
19.1 The items sold on DeliveriesSorted are made to order so please note that once you have placed your order and your payment has been authorised you will be able to cancel your order. The Delivery charge will still be applicable. DeliveriesSorted reserves the right to cancel any order and will notify you immediately of any such cancellation.
19.2 In the case where you have submitted an order using a credit or debit card and your payment has been authorised, due to standard banking procedures your bank or card issuer will "ring-fence" the full amount of your order. If your order is subsequently cancelled, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer) to be returned to your account. You acknowledge and agree that neither we nor the relevant vendor will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account. See 15 above.
20. Delays in Transmission of Orders
20.1 You accept that there may be in some cases a short delay in communicating your order to the vendor due to events outwith our reasonable control, such as equipment failure at the vendor premises, an extremely high volume of orders for that particular vendor (your order will be placed into a queue in this situation) or for the management and prevention of fraud risk. Under normal circumstances orders are delivered to the vendor electronically in real-time.
21. Our Liability
21.1 We will do our utmost to ensure that availability of the DeliveriesSorted Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to DeliveriesSorted Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
21.2 DeliveriesSorted will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, business opportunity, or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the DeliveriesSorted Services.
21.3 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
21.4 Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
21.5 Limitation of liability: Subject to clauses in this terms and conditions, our total liability to you in respect of all other losses arising under or in connection with the Website or our services, apps, or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.
22. Alterations to Service or Amendments to the Conditions of Use
22.1 We reserve the right to make changes to any DeliveriesSorted Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the DeliveriesSorted Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.
24. Additional DeliveriesSorted Software Terms
Please see the following additional terms related to DeliveriesSorted software:
24.1 Use of DeliveriesSorted Software
You may use DeliveriesSorted Software solely for purposes of enabling you to use and enjoy the DeliveriesSorted Services as provided by DeliveriesSorted, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the DeliveriesSorted Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the DeliveriesSorted Software or otherwise assign any rights to the DeliveriesSorted Software in whole or in part. You may not use the DeliveriesSorted Software for any illegal purpose. We may cease providing any DeliveriesSorted Software and we may terminate your right to use any DeliveriesSorted Software at any time. Your rights to use the DeliveriesSorted Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain DeliveriesSorted Software that are specifically identified in related documentation may apply to that DeliveriesSorted Software (or software incorporated with the DeliveriesSorted Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any DeliveriesSorted Service is the property of DeliveriesSorted or its software suppliers and protected by international copyright laws.
24.2 Use of Third Party Service
24.3 No Reverse Engineering
Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the DeliveriesSorted Software, whether in whole or in part, or create any derivative works from or of the DeliveriesSorted Software.
24.4 Linking to Us
You may link to the DeliveriesSorted homepage or vendor specific entry page provided that you do so in a manner which is fair and legal and does not cause damage to the reputation of DeliveriesSorted or associated trademarks / trade dress. We must be notificed in any event.
You must not create a link from a website that is not operated by you or in a way that suggests a form of association with or endorsement by DeliveriesSorted where none exists.
DeliveriesSorted has the right to withdraw the linking permission at any time.
In order to keep the DeliveriesSorted Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
25. Governing law and jurisdiction
These Terms are governed by and shall be construed in accordance with Scottish law and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland to settle any dispute or claim that arises out of or in connection with these Terms, their subject matter or formation.
If any part of these Terms is deemed unlawful, void, or for any reason unenforceable then that part will be deemed severable and will not affect the validity and enforceability of the remaining parts.
Our Contact Details
If you have any questions or concerns about these Terms and Conditions, please contact our Privacy team:
By email at: firstname.lastname@example.org
By writing to us at:
DeliveriesSorted Limited, Baltic Chambers, 50 Wellington Street, Glasgow, 140-141 1St Floor, G2 6HJ